Privacy Policy
Effective Date: Sep 30, 2025
This Privacy Policy outlines how Liveyoung Medical Centre (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal data when you visit our website (liveyoungclinic.ca), contact us, or use our services—whether at the Clinic or Pharmacy.
Introduction
Liveyoung Medical Centre, located at 405 Martin St #3, Milton, ON L9T 2R8, values your trust. This policy ensures transparency in how we handle your information in compliance with GDPR, PHIPA (Ontario), and HIPAA standards.
Data Collection and Storage
a. Hosting & Storage
Our website is hosted by Hostinger, and we use SSL/HTTPS to secure all communications. Data collected through the site is stored securely and may also be integrated with OSCAR EMR, our electronic medical records system.
b. Patient Information
We collect the following patient information when submitted through online forms:
Full name
Contact information (email, phone)
Health-related information (for appointment and intake)
Consent forms or pre-screening questionnaires
Some of this data is stored temporarily on WordPress via Contact Form 7 and then securely transferred to OSCAR EMR.
c. Cookies
We use essential cookies to ensure functionality, along with anonymized tracking through Google Analytics. No sensitive personal information is tracked or stored without your consent.
Email Notifications and Appointments
When you book an appointment through our site:
You receive an automatic email confirmation.
Our staff may follow up via email or phone to finalize your booking.
Your data is used strictly for patient care and scheduling.
Third-Party Tools and Integrations
Contact Form 7: Used for intake and inquiries
Google Analytics: Monitors general site usage
OSCAR EMR: Secure system for managing medical records
Booknetic: Used for appointment scheduling and email confirmations
Use of Personal Information
We use your personal data only for purposes such as:
Verifying identity
Contacting you about your inquiries
Scheduling medical or pharmacy services
Ensuring compliance with medical regulations
We do not sell or share your personal data with third parties unless required by law.
Access and Control of Your Information
You have the right to:
View, modify, or delete your personal data
Request a copy of the information we hold about you
Withdraw consent at any time (unless required by law)
To exercise these rights, email us at info@liveyoungclinic.ca.
Data Retention
We retain personal data as long as necessary to:
Provide services
Comply with medical/legal regulations
Maintain accurate records for audits and patient history
Embedded Services
Some pages include content from YouTube or social media. These services may collect data if you interact with them. We encourage reviewing their privacy policies individually.
Legal Requirements
We may disclose your information to regulatory or legal bodies if:
Required by subpoena
Investigating fraud or misuse
Responding to medical legal concerns
11. Non-OHIP Services and Fees
Some of our services are not covered by OHIP and are billed privately.
Please refer to our Non-OHIP Services and Fees for full details on costs, consent, and billing expectations.
12. Changes to this Policy
We may update this policy as required. The latest version will always be available on our website.
or questions or privacy concerns, please email info@liveyoungclinic.ca or call 1-905-876-5088.